The toil of On-call SRE

On-Call Best Practices: Preventing Burnout

Distributed SystemsLeave a comment

The relentless hum of production systems, the constant vigilance required to maintain their health, and the inevitable late-night pages are an inherent part of the modern software engineering landscape. For Site Reliability Engineers (SREs), Software Engineers, and Software Architects, on-call duty is not just a responsibility; it’s a foundational pillar of operational excellence. Yet, this…

Incident Management: Post-Mortem Culture That Works

Site Reliability EngineeringLeave a comment

The world of complex distributed systems is inherently unpredictable. Despite our best efforts in design, testing, and deployment, incidents are not a question of “if,” but “when.” For Site Reliability Engineers, Software Engineers, and Architects, the true measure of an organization’s maturity isn’t the absence of incidents, but rather its response to them. This response,…